Centrica will bring the Goldfish credit card base and brand, together with immediate access to nine million Centrica customers. He says will bring to the alliance technology and banking expertise, together with Lloyds TSB's bancassurance and regulatory experience. He says: "Our joint venture will combine the best elements of Internet banking, telebanking and integrated money management to create a leading edge financial services proposition for UK customers." Questions also hang over the acqusition costs of the Goldfish customer base - generated via a joint venture between Centrica and HFC Bank.ĭespite the doubts, Roy Gardner, chief executive of Centrica, remains bullish. The stand-alone bank has so far opened in Spain only. The new venture puts a question mark over Lloyds' plans to launch the evolvebank brand in the UK.
Centrica will have a 70% share of the new entity and Lloyds TSB 30 per cent. Just thought you should know!” Ben Stratton tweeted.The joint venture agreement has been made between, Lloyds TSB's pan-European standalone Internet bank and Goldfish, Centrica's financial services unit. “Now I know there are a lot of theories about time travel, but look I have actually gone 81 years into the future and paid a direct debit to Sky. One bemused account holder showed his TSB banking app recording a direct debit paid to Sky Digital – in 81 years’ time. On Twitter, customers shared images of rogue debts and credits on their accounts. In an own goal, however, TSB’s parent group, Sabadell, issued a press release with a statement from the group chair, Josep Oliu, saying it had “successfully completed the TSB technology migration”. “We are really sorry for the inconvenience this is causing our customers and want them to know we are working as hard and as fast as we can to resolve this problem,” TSB said. It said the planned transfer from 4pm on Friday through to 6pm on Sunday meant customers were not able to make payments into and out of their accounts using the internet or mobile phones, and apologised that for some customers the services remained unavailable on Monday. However, we are working to fix it as fast as we can.”Ī spokesperson for TSB said if any customer was left out of pocket as a result of the IT transfer they would be reimbursed.However, TSB insisted customers were able to use their cards throughout the period. It told customers: “We don’t have any timescales that we’re able to provide at the moment. When problems emerged on Monday morning, TSB said it hoped to have its systems “up and running again soon” but the outages persisted all day.īy the end of the working day TSB was still unable to reopen all accounts. Initially, Lloyds continued to handle the IT infrastructure for TSB but over the weekend it moved all customer accounts to a system designed by Sabadell for its UK customers.Ĭustomers were warned that they would not be able to conduct transactions on the internet or their mobile phone over the weekend.
TSB was carved out of Lloyds Bank and then bought in 2015 by Spain’s Banco Sabadell. The transfer had been planned for months, and was supposed to be completed by Sunday evening, but on Monday morning the bank was bombarded with complaints from customers unable to log on.
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